Information about shopping, shipping, payments, and more. Still have questions? Feel free to contact us! We’re here to help.
Wild Shaman accepts:
- Direct Checkout (secured by Stripe) - Credit cards & debit cards
- Apple Pay
Purchased item will not ship until payment is received.
- FREE SHIPPING on all domestic orders
- Purchased items are shipped via USPS, UPS and FEDEX
- Items ship from Portland, Oregon
- Purchased items are ready to ship within 1-3 days
- Estimated delivery time is 5-7 business days
- We do combine shipping
- Wild Shaman is not responsible for any loss or damage to products during shipping
- International packages will be shipped via USPS, UPS, DHL or FEDEX
- Buyers are responsible for any additional customs fees and duties imposed by the country being shipped to
- Wild Shaman is not responsible for any loss or damage to products during shipping.
Due to law we must mark international packages as merchandise and at the price paid.
- Please be aware that all sale items (including discount codes, automatic discounts) are final sale.
- All international sales are final sale.
- We only accept returns for a store credit or exchange.
- Please note that the store needs to be notified for your return request in the next day of receiving your product.
- If you are not willing to do the exchange right away the store credit can be used within 3 months from your purchase date.
- Please contact us within 24 hours of receiving the item to notify us of return.
- Item needs to be shipped back to our address within 3 business days.
- Please note that a $30 restocking fee applies to all returns.
- Buyers are responsible for all shipping costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- We do not rent Wild Shaman products for photo shoots or staging. Please be aware that we have the right to deny a return if an item is purchased for these purposes.
We will only use your shipping and billing address and contact information:
- To communicate with you about your order
- To fulfill your order
- As required for legal purposes (e.g. taxes)
Additional Product Information
- Our vintage kilims and rugs are inspected, cleaned, and repaired before shipping.
- Please note that vintage rugs, kilims and accessories we carry may contain some imperfections, blemishes or other minor defects.
- Because they are handmade and one of a kind most of them are not perfectly symmetrical.
- We try to state all details about the items we carry.
- We take the time measuring all items to insure a great fit for you. If you still have concerns about how an item fits, please e-mail us.
- All monitors display colors differently. We try to ensure the colors in photos are as accurate as possible, but there may be slight color differences between actual items and images.
Please look at the photos carefully and ask any and all questions before purchasing, we'll do our best to state all the details about the piece you are interested.
Wild Shaman reserves the right to refuse sales or shipment of orders.
- Wild Shaman is not responsible for any loss or damage to the products during shipping.