Store Policies


Here you’ll find all of our policies concerning payments, shipping, returns, and more. If you have any additional questions that aren’t covered here, please reach out to us! We’re always happy to help.

PAYMENTS
We accept the following payment methods:

  • PayPal

  • Apple Pay

  • Direct Checkout with debit/credit card (secured by Stripe)

  • Wild Shaman gift card

    You item(s) will ship upon completion of payment.

    DOMESTIC SHIPPING

  • FREE SHIPPING on all domestic orders

  • Item(s) shipped in 1-3 days from Portland, Oregon via USPS, UPS or FedEx

  • Delivery time is 5-7 business days

  • Multiple items shipped together when possible

  • Wild Shaman is not responsible for any losses or damages during shipping

    INTERNATIONAL SHIPPING

  • Item(s) shipped in 1-3 days from Portland, Oregon via USPS, UPS, DHL or FedEx

  • Buyer is responsible for any additional customs-related fees and duties

  • Multiple items shipped together when possible

  • Wild Shaman is not responsible for any losses or damages during shipping

    We are legally required to mark international packages as merchandise, including the price paid.

    RETURNS

• All items (including items purchased with a discount code) are final sale, please feel free to contact us with any questions prior to your purchase.

PRIVACY
We will only use your contact information, including shipping and billing addresses, for the following purposes:

• Order fulfillment

  • Order-related communication

  • Bookkeeping

    ADDITIONAL INFORMATION

  • Our vintage kilims and rugs are lovingly inspected, cleaned, and repaired before

    shipping

  • Some vintage kilims, rugs, and accessories may have slight imperfections,

    blemishes, or other age-related “character”

  • Because our items are each handmade and one-of-a-kind, most are not perfectly

    symmetrical

  • We do our best to provide detailed background information about our items

  • We measure each individual item as accurately as possible

  • Because of differences between monitor displays, some colors may appear

    slightly different in person

  • Wild Shaman reserves the right to refuse any sale or shipment

  • Please contact us with any questions about any item we have